1. Is delivery free of charge?
Delivery to UK Mainland Zone 1 is free of charge for orders over £99.00, for orders under £99.00 we have a £7.50 delivery charge.
2. What is the cut-off time for next day delivery?
The cut-off time for next day delivery is 1.00pm. If we receive your order before this time we will process and dispatch the order that day. If you order after 1.00pm we will process the order and dispatch the next day.
3. How will my order be delivered?
Your order will be delivered by our courierf. If you are not available to take delivery they will leave a card detailing information how to reschedule your delivery etc.
4. What is packaging365’s returns policy?
ITEMS ORDERED IN ERROR
If you find you have ordered a stocked product in error, please email or write to us WITHIN 7 days of receipt of goods, at your own expense, to DK Group Packaging, Lawford Heath Industrial Estate, Lawford Heath, Rugby, CV23 9EU. Goods must be sent by a trackable and signed for service. You will receive a refund within 30 days of receipt of goods. All items must be unused and in original packaging. All products in our listings are accurately described, so please read thoroughly before purchasing.
FAULTY OR DAMAGED PRODUCTS
Should we deliver an item to you which is damaged or faulty on arrival, please advise us WITHIN 3 days of receipt of goods, by email. We will then arrange for the item to be collected and replaced free of charge.
If you receive a different product than detailed on the delivery note, please advise us immediately upon delivery, or WITHIN 3 working days of receipt of order, by email. We will then ensure that the incorrect item is collected and your missing items are replaced free of charge.
5. Can I buy larger quantities than what is shown on your shop?
Yes please contact firstname.lastname@example.org
6. Do you manufacture your own corrugated boxes?
Yes we have several casemaking machines, gluers and stitchers situated in our new factory on site.
7. Can you design a bespoke box or create a packaging solution for my product?
Yes, we have a design team along with state of the art design software and a CAD table enabling us to produce a packaging solution for your product. Please contact us for more information.
8. Can I create custom cardboard boxes?
Yes, our create your own box allows you to create custom made cardboard boxes. Please click on the link or from the menu to view the page for more information.